Shipping policy
Shipping Policy
Last updated: 18 August 2026
At Fresh Creations Studio, we aim to process and dispatch orders as quickly as possible. This policy explains how shipping and delivery works for products and custom orders placed through our website.
1. UK Shipping
We offer delivery across the UK.
Shipping costs and available delivery options will be displayed at checkout based on the items in your order and your delivery address.
Orders are normally dispatched once payment has been successfully received and the order has been processed.
Delivery times are estimates and may vary depending on the delivery service selected.
2. Processing Times
For standard products, we aim to process and dispatch orders within 2–5 working days.
Customised, personalised and made-to-order products may require additional processing time. Any expected timescale will be communicated where appropriate.
Restoration and customisation services may take longer depending on the item, the work required and the current workload.
If there is likely to be a significant delay, we will contact you where possible.
3. International Shipping
We offer worldwide shipping on selected products.
International shipping costs and available delivery options will be calculated at checkout based on your delivery location and the items being ordered.
International delivery times vary depending on the destination, shipping service and customs process.
Customers are responsible for ensuring that products can legally be imported into their country.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.
Fresh Creations Studio cannot control customs processing times or charges imposed by the destination country’s authorities.
5. Tracking
Where a tracked delivery service is selected, tracking information will normally be provided once the order has been dispatched.
Tracking updates may take some time to appear after the parcel has been handed to the delivery provider.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to resend the order.
7. Delayed or Lost Parcels
Once an order has been handed to the delivery provider, delays may occur due to circumstances outside our reasonable control.
If your parcel appears to be delayed, please contact us and we will assist where possible.
For tracked orders, we may ask you to check the tracking information and allow the delivery provider’s recommended timeframe to pass before a parcel is considered lost.
8. Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at:
freshcreationsstudio@gmail.com
Where possible, please provide photographs of the packaging and the damaged item so that we can investigate the issue with the delivery provider.
9. Customer-Supplied Items
For restoration and customisation services where you send your own shoes, golf clubs, clothing or other items to us, you are responsible for safely packaging the item and arranging delivery to Fresh Creations Studio unless we have agreed otherwise.
We recommend using an appropriate tracked delivery service and keeping proof of postage.
Return delivery arrangements for completed customisation or restoration work will be agreed as part of the order where applicable.
10. Restricted Products
Certain products may have shipping restrictions due to their contents or applicable postal, courier or international regulations.
Where a product cannot legally or safely be shipped to a particular destination, we reserve the right to cancel or refund the affected order.
11. Contact Us
If you have any questions about delivery or your order, please contact:
Fresh Creations Studio
Email: freshcreationsstudio@gmail.com
Location: Sheffield, UK
We will do our best to assist with any delivery issues as quickly as possible.
Nothing in this Shipping Policy affects your statutory rights under UK consumer law.
